Seamless Set-Up, On Us:
We want to ensure you have everything you need to seamlessly introduce SE-LF to your guests. That’s why we provide a complimentary suite of professional-grade accessories, including trolley bottles, tubs, bowls, scoops, and trays, all free of charge to get you started.
Partnership Without Penalties - No Spend Contracts:
We believe in building partnerships based on the exceptional quality of our products and the dedicated service we provide, not on restrictive contracts. You choose to partner with us because you want to, not because you have to.
Sustainable Solutions, Sensible Pricing:
Embracing sustainability is at the heart of what we do. While our innovative reusable metal containers, along with their collection and sanitisation, represent a significant investment, we are committed to not passing this full cost directly to you. We maintain competitive pricing for our premium products and only apply a nominal £20 fee for any containers not returned, ensuring our sustainable model remains accessible.
Tailored Marketing Collaboration:
We recognise that every spa and hotel is unique. Generic marketing materials simply don’t cut it. Our team works collaboratively with you to develop bespoke marketing support and solutions that resonate with your specific brand and enhance your guests’ experience.
Freshness Assured - Small-Batch Production, Prompt Delivery:
To ensure your guests experience our products at their peak efficacy and freshness, we operate on a small-batch production model. This means we don’t stockpile vast quantities of products in our warehouse. However, our commitment to freshness never compromises our promise of timely and reliable delivery.
No Unwelcome Surprises:
We believe in straightforward, supportive partnerships, that are transparent & flexible. That’s why we offer free delivery on all orders over £250 (and a simple £15 charge for smaller orders), with no minimum order quantities – giving you the flexibility to order exactly what you need, when you need it. Plus, to help you manage your cash flow from the outset, we provide 30 days credit as standard, so there’s no need to pay upfront as we begin our journey together.
Empowering Your Expertise - Bespoke Treatment Creation:
We equip your team members with comprehensive product and brand knowledge, delivered in an accessible way that respects your therapists’ expertise. We believe you’re the treatment specialists, which is why we don’t impose rigid, prescriptive protocols. Instead, we collaborate with you to design unique and bespoke treatment experiences that perfectly reflect your spa’s philosophy and delight your guests.
